Equality Training

Why your organisation should consider Disability Equality Training for your staff.

There is no one right answer to responding to the Disability Discrimination Act but staff who understand the act are more likely to offer an inclusive service.

Open Eyed training is always positive and interactive and we pride ourselves on being approachable and offering suitable, simple suggestions to improve the accessibility of your organisation. Policies are worthless unless all staff are confident in their knowledge and abilities to incorporate good practice in everyday situations. Our training guarantees this knowledge and confidence.

Here are just a few reasons why your organisation should consider training your staff to be confident when interacting with disabled clients and colleagues:

• It is known that as our life expectancy increases so the incidence of disability increases significantly. The expectations of this growing market, as employees and customers will inevitably increase also.
• It is estimated that one in four people in the UK is either disabled or has a close family member who is disabled.
• Inclusion makes good business sense; it is estimated that disabled people have an annual spending power in the UK of £80billion.
• You build brand loyalty. There is a growing trend for consumers to support organisations that value and offer an inclusive approach.

Open Eyed Disability Equality Training

Many people react to disability in ways that are rooted in unfamiliarity coupled with lack of information. Some feel overwhelmed and automatically focus on worst case scenarios. Open Eyed training deals with these issues openly and practically. Our training will be adapted to give the maximum benefit to your organisation and as a result your staff will be informed on good practice and will be confident when interacting with disabled people.

With guaranteed greater awareness, your staff will:

• Understand how to maximise accessibility by reducing barriers to the goods and services they provide.
• Be aware of the requirements and implications of the Disability Discrimination Act.
• Understand the assistance different customers may require in order to offer a first class service.
• Understand how to comprise inclusion at the heart of your organisation.
• Be able to effectively communicate with disabled customers and know what communication styles to avoid.
• Be able to meet and greet disabled customers effectively, including an ability to guide customers confidently in an industry-approved way.
• Avoid making wrong assumptions about disabled peoples’ needs.
• Know how to create and implement codes of good practise.

You may be surprised that many of the changes that you can make are straight-forward and inexpensive.

Testimonials

Click here to hear past attendees talk about their experiences of Open Eyed Disability Equality Training >